Terms & Conditions

The booking form requires the identification of a ‘Lead Person’. Where the booking is for more than one person, the Lead Person will act as agent and main person for communication for all other persons in the party and accepts on their behalf all of the terms and conditions of Alpine Magic.

If the booking is made by telephone, it is accepted that the client accepts that the booking is bound by the Terms and Conditions of Alpine Magic. These terms and conditions are also published on our website.

In the event that Alpine Magic book for travel on services provided by another operator, Alpine Magic do so as agents for the other operator. It is accepted by the client that the terms and conditions of the other operator apply. Liability held by Alpine Magic is restricted to travel on Alpine Magic’s own services.

The confirmation of booking email that clients receive from Alpine Magic is their ticket and must be presented to the driver at the start of each journey booked e.g. both your inward and outward transfers.

It is the full responsibility of the client to ensure that all details and information on their booking form is correct. Alpine Magic accepts no responsibility for incorrect information that results in either delay for collection or missed flights or any other situation that may arise because of the wrong details or information.

The destination and collection addresses given on your booking form are the only addresses that you will be dropped off and collected from. Should you wish to change these details, this must be done in writing by either email or fax directly to Alpine Magic office a minimum of 3 days prior to the booked date of transfer. The changes will NOT take effect until you have received confirmation of the changes. Should you be unable to provide any details of your drop off, collection or accommodation, then you will be dropped off at the nearest tourist office in your resort.

It is the responsibility of the client to give full details of their accommodation destination when making the booking and if possible, direct them there on arrival at the resort. The driver may know where a specific accommodation is and in this case will take you straight there. However in the case that neither the client or the driver knows where it is, the driver will drive around for 10 minutes trying to find it after which time there will be no choice but to drop you at the nearest tourist office in the resort (whether it is open or closed). It is strongly advised that the client bring with them a map that details the location to avoid this situation. (maps are usually supplied by or requested from accommodation operators when making your booking)

Clients who have booked a shared transfer agree to wait up to one hour once they have reached the airport arrivals area. In the case that it is expected the wait will be longer than one hour, Alpine Magic will contact the client to offer an alternative. In the case that the wait is unexpectedly going to be longer than an hour, Alpine Magic will keep the client informed at all times and will make every effort to fulfill the transfer by alternative arrangements as quickly as possible.

Alpine Magic only collect from the Swiss side of Geneva airport at the arrivals area. Clients who arrive on the French side of the airport agree to make their own way over to the Swiss side arrivals for collection by the driver.

The client may request specific pick up or drop off times at the airport that don’t coincide with any flight times. For private transfers Alpine Magic will meet you at this time. For shared transfers, you will be required to wait up to one hour from your specified pick up time.

Client’s luggage must be clearly labeled with the owner’s name and destination address. Clients are limited to two items of luggage each (one piece of hand baggage and one piece of hold luggage) and one ski or snowboard bag. Please be aware, if you have a snow board bag which also doubles as a suitcase then you may be asked to unpack it as they don’t usually fit in the vehicles. If your luggage requirements exceed this then please discuss this with us during the booking process and secure our agreement for this. We will always attempt to meet your needs if at all possible. All luggages must be detailed in the booking form. In the case of any luggage not detailed and confirmed Alpine Magic may refuse to transport the items.

Alpine Magic reserves the right, and delegates to its drivers the right, to refuse transport to anyone who is, or appears to be, under the influence of alcohol or drugs or to anyone who behaves in a manner that in any way threatens the safety or comfort of either the driver or other clients, or the safety of the vehicle. In such circumstances the decision of Alpine Magic will be final and no refund will be given.

Clients who soil the interior of the vehicle in any way will be liable for an on the spot fine of 75 euro. Should that person, or thereafter the Lead Person, refuse to pay or cannot pay then action will be taken against the Lead Person at the UK address given. Should such an incident occur Alpine Magic reserve the right to cancel any further bookings the individual or party may have and in these circumstances no refund will be given.

Parents or guardians or the responsible adult, aged over 18, for minors under the age of 18, are responsible for the conduct of the minors while in Alpine Magic vehicles. They will be held responsible for any damage or problems caused by them. Any dispute regarding this will be taken up with the Lead Person and if necessary further action may follow to the UK address of Lead Person as given on the booking form.

Any damage caused by clients to any Alpine Magic vehicle or property must be paid for immediately. If payment cannot, or will not, be made then Alpine Magic will be forced to take legal action against the Lead Person at the UK address given.

Clients are not allowed to take any alcoholic drinks on to our vehicles for the purpose of consuming them or to drink any alcohol while in the vehicle.

There is no smoking in any of Alpine Magic vehicles.

Alpine Magic will take every reasonable measure to make sure that our vehicles arrive and depart on time. Alpine Magic will not accept any liabilities in the event of any delay due to causes out with its control. Whilst all of our vehicles are insured for passenger and third party claims and every care is taken, client’s property is carried entirely at their own risk therefore no liability will be accepted for loss or damage. Clients are advised to ensure their travel insurance covers this. Alpine Magic will take every care to transport our clients to and from their destinations with the minimum of discomfort and inconvenience. However, from time to time circumstances beyond our control may prevent this from happening. Below are examples of circumstances which are not within our control. This list is not exhaustive.

accidents causing delays to the vehicle

exceptional or severe weather conditions

compliance with requests of the police

deaths and accidents on the road

vandalism and terrorism

unforeseen traffic delays

industrial action by third parties

problems caused by other customers

the vehicle being held or delayed by a police officer or government official

other circumstances affecting passenger safety

If Alpine Magic fails to fulfill its transfer obligation for any reason within its control Alpine Magic will provide as soon as possible, an alternative means of transfer such as: a private car, another coach, train or taxi etc. Any reimbursement made by Alpine Magic for any transport cost incurred by the client to get to the destination given on their booking sheet will be no more than the cost of a private taxi to that destination.

In the event that our client or any one of a booked party is not at the specified collection point at the correct time (this excludes flight arrivals), and Alpine Magic have not been notified in good time, the driver will wait if possible for a total of 5 minutes for private transfers and for shared transfers will not wait at all.

In the event that a client or anyone of a booked party is not at the specified collection point at the correct time (this excludes flight arrivals), and Alpine Magic have been notified in good time, The driver will assess the waiting time on a job by job basis for private transfers and will wait for no longer than ten minutes for a shared transfer if the circumstance allows. The driver’s decision is final and Alpine Magic accepts no liability in respect of the late clients and no refunds will be given.

In the event that Alpine Magic are unable to reach the agreed collection point due to adverse weather or road conditions, the client(s) should attempt to make their way to a suitable, safe collection point. Alpine Magic will assist with advice throughout and will make every effort to give clients advance warning whenever possible. However if any such event should result in a delay for the following drop off or collection then the clients may be required to wait for the next transfer to their destination. These circumstances will be dealt with at the discretion of Alpine Magic on a transfer by transfer basis and any compensation for such events will be at the discretion of Alpine Magic.

In the event of delayed flights clients must make every effort to contact Alpine Magic and notify us of the delay. Clients must understand that if the delay is more than 60 minutes, the allocated vehicle and driver may have to leave the airport to fulfill other commitments. In this event the clients will be accommodated on the next available transfer to their destination. If there is no following transfer to that resort within a reasonable amount of time then Alpine Magic will arrange a private transfer as soon as possible. Any additional costs will be borne by the client and appropriate paperwork will be given at the time to the client by Alpine Magic to assist with any insurance claims the client may wish to pursue. If the delay is to be more than 60 minutes and if Alpine Magic are notified of the new arrival time for the delayed flight prior to leaving to go to the airport, every effort will be made to fit the new arrival time into the vehicle schedule if at all possible. No additional costs will be incurred in such circumstances unless additional costs have been incurred by Alpine Magic e.g. additional drivers hours, in which case the client will pay additional costs.
If you are booked on a private transfer going to the areas of; The
Portes du Soleil, The Chamonix Valley and The Grand Massif from Geneva
airport and your flight is cancelled, within 24 hours of the scheduled
arrival time and you notify us of your new arrival details in advance,
then you will be met at the airport by our representative and
transported directly to resort, with no waiting time. Failure to notify
us of the cancellation or your new details in advance, will mean that we
are unable to meet you at the airport, as we must assume you have not
travelled and you will need to make your own alternative travel
arrangements, at your own expense. However, your return journey will
still be valid.
If you are travelling to a resort not within the areas of The Portes du
Soleil, The Chamonix Valley and The Grand Massif, or from Geneva airport
and your flight is cancelled within 24 hours of the scheduled arrival
time, we are unable to provide you with a refund for this leg of the
journey and you will have to make alternative travel arrangements at
your own expense. You should ensure you have adequate travel insurance
to cover this additional expense and Alpine Magic will, on request, provide
a written statement for your travel insurance company, stating the
reason why you were unable to travel with us and have incurred this
additional expense. The return leg of your journey, is still valid, as
originally booked.

In the case of a missed or delayed flight or loss or damage of baggage, Alpine Magic will provide the appropriate statements to assist you in making any insurance claims for any additional transfer cost arising from the missed or delayed flight.

Clients booking a shared transfer to Avoriaz and Avoriaz cable car will be dropped at the Avoriaz car park. Should the clients not wish to be dropped there then will have to wait until the driver is finished any other drops on his list (including Morzine) before they will be taken to the Avoriaz cable car.

In cases of extreme weather conditions, Alpine Magic may have no choice but to look into alternative transport methods for their clients. This will only be the case if there is a substantial risk to the safety of the driver and the clients undertaking the journey. This decision will be made solely by the management of Alpine Magic and will be final. Any additional costs will be borne by the client but Alpine Magic will assist with any appropriate paper work clients may need for claims on their insurance.

Clients may request a child seat or booster seat which Alpine Magic will provide free of charge. The seats provided by Alpine Magic will meet at least the minimum standard required by French Law for the weight group of the child given on the booking details. It is the responsibility of the client to give accurate details and Alpine Magic will take no responsibility should it be thought an inappropriate seat has been provided. If the client is unsure then it is recommended they bring their own child seat with them.

Clients are entitled to cancel their ticket by email or fax. Cancellations must be made at least 14 days prior to the date of travel and clients must have received confirmation. In the case of cancellations made later than this, any refund is at the sole discretion of Alpine Magic and in any case will be subject to bank and administration charges. Where bookings have not been cancelled or clients do not take up their booking the full transfer cost will be invoiced to the named Lead Person on the booking form and legal action may follow if the invoice remains unpaid.

Alpine Magic will only be liable for any reasonable and foreseeable consequential loses arising directly out of a breach of contract.

Clients are strongly advised to ensure they have appropriate travel/holiday insurance. As previously mentioned, circumstances causing delays or missed flights can happen and Alpine Magic cannot and will not be held liable for any related costs. Alpine Magic will provide any appropriate supporting declarations to clients to assist with any insurance claims made as a result of this. In circumstances where Alpine Magic are proven to be negligent, the clients will be given discounts against any future services. This will be decided solely at the discretion of the management of Alpine Magic.

The client’s statutory rights are not affected.

Any dispute between Alpine Magic and a third party which cannot be solved through mutual agreement will be referred to a mediator. However, should this be unsuccessful, the matter will be referred to a formal litigation